Refund Policy

Effective Date: [Insert Date]

At [Company Name], we strive to provide high-quality research materials for laboratory use. Due to the sensitive nature of our products, our refund policy is structured to balance customer satisfaction with compliance and product integrity.

1. All Sales Final

  • All products sold are for research use only and not for human consumption.

  • Once an order has shipped, all sales are final.

  • We cannot accept returns or exchanges on any product due to safety, sterility, and compliance reasons.

2. Damaged, Incorrect, or Defective Items

  • If you receive an item that is damaged in transit, defective, or incorrect, you must contact us within 7 calendar days of delivery.

  • To request a replacement, please provide:

    • Your order number,

    • A description of the issue, and

    • Photo evidence of the packaging and product.

  • Upon review, we may issue a replacement or partial refund at our discretion.

3. Customs & Shipping Issues

  • [Company Name] is not liable for delays, holds, or seizures by U.S. or international customs.

  • If a package is detained in customs for more than 30 days, we may offer a one-time reshipment at our discretion.

  • Lost packages due to customer error (incorrect address, refusal of delivery, etc.) are not eligible for refund or reship.

4. Order Cancellations

  • Orders may only be canceled before shipment.

  • Once an order has been packed and a tracking number issued, it cannot be canceled.

  • If a cancellation is approved prior to shipping, a processing fee (e.g., 10–15%) may be deducted from the refund to cover handling and payment processing costs.

5. Non-Refundable Payments

  • Deposits collected for group buys or special orders are non-refundable.

  • Shipping fees and testing fees (Mass & Purity, LCMS, etc.) are non-refundable once the order has been processed.

6. Refund Process

  • Approved refunds will be issued via the original payment method (Crypto, CashApp, Bank Transfer, etc.).

  • Please allow up to 7–10 business days for processing, depending on the payment provider.

✅ Reminder: By purchasing from [Company Name], you acknowledge and agree to this Refund Policy.